We typically reply within one business day. Check the FAQs below before reaching out. Your answer might already be there.
Open the Coach tab to browse approved coaches and send a request. Once connected, use Manage coaching in the Coach tab to leave or switch coaches. Your workouts and food logs stay in your account.
You choose separately whether to share training, nutrition, measurements, and progress photos. Check-in photos are private until you share each photo. Review or change these settings in the app's coaching sharing controls.
Subscriptions are managed by the App Store. On iPhone or iPad, open Settings → Apple ID → Subscriptions → LiftIQ → Cancel. Coach workspace subscriptions are managed there too.
No. Deleting the app does not cancel billing. You must cancel through your device's subscription settings (see above).
Open LiftIQ, go to the relevant plan screen, and tap "Restore Purchases." Make sure you're signed in with the same Apple ID used for the original purchase.
On the login screen, tap "Forgot Password?" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Go to Profile → Account → Delete Account, then confirm with the on-screen prompt. This permanently deletes your account and linked data in our database, with the retention periods and exceptions described in sections 8 and 9 of our Privacy Policy. Remember to cancel any active subscription first.
Your plan is assigned based on your goal, experience level, days per week, and session duration. You can update these in Profile → Training Preferences and your plan will be recalculated.
The AI Coach provides general fitness guidance only. It is not a substitute for professional medical advice. Always consult a qualified healthcare professional before making significant changes to your exercise or diet, especially if you have health conditions.
Email us at [email protected] with a description of the issue, your device model, and iOS or iPadOS version. Screenshots are always helpful.